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Welcome to our FAQ! Here you’ll find answers to the most frequently asked questions. If you can’t find what you’re looking for, please contact customer support.

Popular questions

To pay with Siru Mobile the following requirements need to be met:

 

  • You need a mobile device, e.g. a smartphone or tablet, with which you can receive SMS and/or make calls. 
  • You need a subscription that supports the use of charge to mobile services. E.g. in the UK the use of Siru Mobile is limited with Virgin Mobile and all operators that belong to its networks. In Sweden Siru Mobile does not work with Comviq. 
  • Your subscription should be local, i.e. Siru Mobile does not necessarily work abroad.
  • Your number needs to be visible, i.e. payments may fail if your number is hidden or secret. 
  • If the merchant’s website requires registration, the registered phone number needs to be the same number that you use for making payments.
  • Sometimes the browser may prevent starting a mobile payment. If you encounter an unknown error, we recommend checking the browser settings and plug-in’s, or trying again with another browser.

You can see your transaction history through MySiru. To login, please go here.

Siru Mobile’s current spending limits are:

 

UK 30-day limit: £500

 

Sweden 1-day limit: 1500 SEK, 30-day limit: 4500 SEK

 

Finland 30-day limit: 300€

 

Finland new user 1-day limit: 70€, 30-day limit: 150€ (applies for first 90 days)

 

Please note that the spending limit may vary depending on service, country or phone number. Siru Mobile is not responsible for changes in the available limit.

 

Siru Mobile’s spending limit is calculated from the current date 30 days backwards. The limit is based on the payment amount, including transaction fees. When the limit is reached, balance will be released at the same pace it was used. If you e.g. made a payment today, the balance for that payment becomes available again in 30 days. 

 

Subscription specific limits may restrict usage in addition to Siru Mobile’s limits. For example in the UK the most common subscription specific limit is 240 GBP per month. Subscription specific limits may vary depending on the operator, and also daily limits may apply.

General Questions

Siru Mobile is a technical service provider of mobile payments. With Siru Mobile's payment method, customers can easily pay for products and services with their mobile phones. Costs are added to the mobile phone bill.

At check-out, the customer chooses Siru Mobile’s payment method and follows the onscreen instructions to confirm the payment. The costs are added to the phone bill and billed by the subscription operator.

No, you do not have to register. Before paying with Siru Mobile, we may, however, ask you to verify your phone number with an SMS-code and/or identify yourself.

No, you do not need a credit card. To pay with Siru Mobile, you simply need a mobile phone and a subscription that supports charge to mobile services.

Siru Mobile currently works in Finland, Sweden and the UK, and we are expanding to new countries. Please note that the service only works with local subscriptions.

To pay with Siru Mobile the following requirements need to be met:

  • You need a mobile device, e.g. a smartphone or tablet, with which you can receive SMS and/or make calls. 
  • You need a subscription that supports the use of charge to mobile services. E.g. in the UK the use of Siru Mobile is limited with Virgin Mobile and all operators that belong to its networks. In Sweden Siru Mobile does not work with Comviq. 
  • Your subscription should be local, i.e. Siru Mobile does not necessarily work abroad.
  • Your number needs to be visible, i.e. payments may fail if your number is hidden or secret. 
  • If the merchant’s website requires registration, the registered phone number needs to be the same number that you use for making payments.
  • Sometimes the browser may prevent starting a mobile payment. If you encounter an unknown error, we recommend checking the browser settings and plug-in’s, or trying again with another browser.

When you make a payment using Siru Mobile, the total price consists of the cost of the product/service, a transaction fee and a possible subscription specific service charge. Siru Mobile’s transaction fee depends on the service or product that is being purchased. The transaction fee is always clearly stated before confirming the payment.

You will recognize Siru Mobile among the available payment methods if the website offers mobile payments through Siru.

MySiru is a self-service portal. It helps you keep track of your Siru Mobile spending limit, allows you to access your transaction history and block the use of Siru Mobile if necessary.

You can login to MySiru here

Siru Wallet is a safe and easy way to use mobile payments through an e-wallet. It is free and works on all computers and smartphone devices. Money can be deposited by calling our premium rate number and used at all websites that support Siru Mobile as a payment method. Please note that Siru Wallet mainly works in the Nordics.

Siru Wallet works as follows:

  1. Choose Siru Mobile as a payment method on the merchant’s website.
  2. Determine the amount you wish to transfer from your Siru Wallet to the website. Please note that all merchants have a minimum deposit and transfers below this amount are not possible.
  3. Login to your Siru Wallet.
  4. If you have enough funds available in your Siru Wallet for the chosen amount, confirm the transfer. Otherwise start by topping up your Siru Wallet balance and confirm once you have enough funds.
  5. The transfer is completed!

You can reach us through our chatbot, by sending us an email to support@sirumobile.com or by filling in the contact form. You can also leave us a call back request during office hours, and we’ll get back to you: +46 8 121 21 205 (Sweden), +358 9 7479 0630 (Finland) and +44 20 8133 7693 (UK). 

We will call you back from phone number +46 8 599 24 683 or +44 20 8133 7693.

We aim to respond within 24 hours, during weekends and holidays, however, the response time might be a bit longer. If there are any technical issues with our service, please check our Twitter feed for the latest information.

Transactions and limits

You can see your transaction history through MySiru. To login, please go here.

It is not possible to cancel a successful payment. After the order is processed the purchase is automatically added to your mobile phone bill. However, if you have not received the product or service you ordered, or your order was not successfully processed, please do not hesitate to contact customer service.

You can use the funds in your Siru Wallet on websites that support the Siru Mobile payment method. Simply start a payment on the merchant’s website and Siru Mobile will suggest paying the purchase with your Wallet funds, if there are enough funds for the payment. Please find more information about Siru Wallet here.

It is not possible to withdraw money from the wallet or transfer funds to your own bank account or another wallet. 

If you have any questions about the funds in your wallet, please contact customer service.

The use of Siru Mobile is always number specific. To make payments with a new phone number, simply make sure you have updated the correct number on the merchant’s website.

You can see your available spending limit through MySiru.  To login, please go here.

Siru Mobile’s current spending limits are:

UK 30-day limit: £500

Sweden 1-day limit: 1500 SEK, 30-day limit: 4500 SEK

Finland 30-day limit: 300€

Finland new user 1-day limit: 70€, 30-day limit: 150€ (applies for first 90 days)

 

Please note that the spending limit may vary depending on service, country or phone number. Siru Mobile is not responsible for changes in the available limit.

Siru Mobile’s spending limit is calculated from the current date 30 days backwards. The limit is based on the payment amount, including transaction fees. When the limit is reached, balance will be released at the same pace it was used. If you e.g. made a payment today, the balance for that payment becomes available again in 30 days. 

Subscription specific limits may restrict usage in addition to Siru Mobile’s limits. For example in the UK the most common subscription specific limit is 240 GBP per month. Subscription specific limits may vary depending on the operator, and also daily limits may apply.

It is not possible to increase the spending limit. If you, however, want to lower the limit this can be arranged through customer service.

You can block your number from making payments with Siru Mobile anytime through MySiru. To login, please go here.

When blocking a number, you can choose between a time-bound, temporary and a permanent block. The time-bound block can be set for 3, 6 or 12 months.

You can also block charge to mobile services through your network provider. For more information, please contact your operator's customer support.

If your number is temporarily blocked, the block can be opened at earliest 3 months after the block was started by contacting customer service. A permanent block, however, cannot be opened.

To check the status of your block, please login to MySiru.

A payment may fail for various reasons, such as:

  • You have reached the Siru Mobile spending limit. You can check your available limit through MySiru.
  • You have reached a subscription specific spending limit. Please contact your network provider for more details.
  • You have insufficient funds on your prepaid subscription. Top up your credit and try again.
  • Charge to mobile services are not allowed for your subscription. Please contact your network provider for more details.
  • The system requirements are not met. Please check the system requirements here and try again. 
  • The session has timed out. Please start the payment process from the beginning by going back and choosing Siru Mobile as payment method.
  • Your number has been blocked either by the operator or Siru Mobile. Please note that Siru Mobile does not allow often occurring number switching, and this may lead to the system automatically blocking your numbers.

If you need further help, please contact customer service.

Invoices

When you make a payment with Siru Mobile the costs are added to your phone bill and billed by the subscription operator. 

For questions related to billing terms, such as due dates and billing periods, please contact your subscription operator.

Purchases are generally speaking added to the phone bill for the ongoing billing period. There may, however, be differences depending on the network provider.

If your phone bill shows costs from Siru Mobile, this would suggest you have used Siru Mobile to pay for purchases online. 

You can access your transaction history through MySiru. If you do not recognize the payments, please contact customer service without delay.

When you make a payment with Siru Mobile the costs are automatically added to your phone bill and billed by the subscription operator. 

Siru Mobile does not handle the billing process. 

For questions related to billing terms, please contact your subscription operator.

The costs on your phone bill should match with the transaction history you see through MySiru

If you think you have been incorrectly charged, please contact customer service without delay.

Security

The verification code is used to confirm your phone number. The code is sent to you via SMS, so we can ensure that you have access to the phone and therefore prevent misuse and fraud.

The verification code is valid only once. For this reason, you do not have to remember or save the code.

Please check that you have entered your phone number correctly and you have coverage. The system sends you an SMS with the verification code or password to your mobile. 

The verification code is valid for 24 hours. If you did not receive the verification code or the code does not work, we recommend trying again 24 hours after the first attempt, when the system will generate a new code. 

Due to security reasons we cannot send out verification codes or passwords by email. If the problem continues, we recommend contacting customer service.

Depending on the country and type of purchase we may ask you to authenticate yourself before confirming the payment. Authentication is used as an additional measure of safety. When required, authentication cannot be bypassed.

You receive this SMS the following day after using Siru Mobile for the first time. The purpose is to remind you about the payments made and tell you about MySiru, the self-service portal. 

If you received this SMS but cannot recognize the payments, please contact customer service without delay and update your phone security codes.

Yes. All the information dealt with when processing payments is protected by SSL (Secure Sockets Layer) technology, which is a standardized system for encryption. When making payments no personal information other than the mobile phone number is transferred. This also ensures that customers are safe from data trespass since no credit or debit card information is required. Our system automatically follows all mobile transactions and also limits usage of the service when necessary.

When paying with Siru Mobile one has to have access to the mobile device and subscription in order to confirm the transaction. For this reason, it is important to choose a subscription that fits the intended use and protect the mobile device from unauthorized use with the help of e.g. a PIN-code and a screen lock. Moreover, one should never share personal codes with anyone else.

In case your phone is lost or stolen, please contact your network provider without delay to close the subscription. The mobile phone can be used as a payment device, which means it is the owner’s responsibility to protect the phone accordingly.

If you suspect misuse with Siru Mobile, please contact our customer service without delay.

Contact us

Questions, concerns, or feedback? Let us know how we can help you and our customer support will get back to you.

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